TERMS & CONDITIONS

We want your shopping experience to be as easy as possible. If you require any assistance we are happy to help, just email us at thegoodretail@gmail.com.

Payment

 

Payment can be made by bank deposit (BDO).

Bank details will be sent together with the confirmation message after order has been placed.

 

Shipping

FREE SHIPPING for orders more than PhP 2,000.00 within the Philippines.

THEGOODRETAIL.CO ships nationwide with JRS.

International Shipping

 

As of the moment, THEGOODRETAIL is not able to ship WORLDWIDE.

 

Delivery

 

Please note that it is the customers responsibility to provide the correct and complete shipping details and information. Although we will do everything we can to ensure your package arrives, the store is not liable for any lost package. No refund will be given.

Returns & Exchanges

 

Once you receive your goods, please carefully check your purchase and try it on to make sure the size is correct and you are satisfied with the product/s.

If you have purchased the wrong size and would like to exchange it for another size, please email or SMS us at thegoodretail@gmail.com / +63 917 148 0595 within 3 days after receiving the goods and you will be advised on how to send back the item/s. Item/s must be returned within 7 days after purchase. Once the item/s has undergone quality check and garment has not been worn and tags are still in place, the new size will be sent to you. Please specify the size you require. If the size you require is not available, we will issue you a store credit. No additional shipping fee applies.

No exchanges will be accepted after 7 days from the date of purchase.

 

Refunds

 

All merchandise has been carefully checked before shipping. The store follows a “No Refund” policy unless the wrong product has been delivered or if the customer proves that there is factory defect. Merchandise valid for return may be exchanged at the price paid or a refund will be issued within 3 days from the date of purchase/delivery.

 

 

Security

 

THE GOOD RETAIL takes every precaution to ensure our site is as secure as possible. Your privacy is important to us. Please note that all personal details will remain with thegoodretail.co. Your details will be kept on a private database for thegoodretail.co use only.

 
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